Port Café & Duty-Free Shop Assistant
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Port Café & Duty-Free Shop Assistant - Guernsey
Part-time
We have an exciting opportunity for a Café et Duty-Free Shop Assistant to join the team at our two brand new Port Café & Duty-Free Shops in Guernsey Harbour on a part-time, permanent basis. This role forms part of fantastic team of which you will be a key member by being the face of our brands and exceeding customer service expectations always.
The Role
We are looking for a motivated individual who is passionate about delivering excellent customer service, eager to learn and able to share our values.
In this role you will be in charge of running one of the two Guernsey Harbour Café and Duty-Free shops. This will include all aspects of the shop and café operation including equipment & facilities, Health & Safety, customer care and administration.
Some of the key responsibilities in the role are:
Missions
- Ensuring the development of the passenger experience, turnover and margin.
- Engaging with our customers with brilliant customer service and adhering to accounting protocols.
- Social media involvement with promotion of the outlets.
- Managing stock by taking delivery, monitoring incoming and outgoing goods and carrying out inventories.
- Managing cash receipts and ensure that tills are properly closed and balanced.
- Responsible for the ordering of liquor, tobacco, wines, spirits and confectionery, fragrances, cosmetics also toys & games, technology and other tax-free areas.
- Monitor/evaluate visual checks/food items sell by dates regularly, adhering to stock rotation.
- Ensuring equipment and materials are in good working order, reporting any faults.
- Complying with all specific food safety legislation, procedures and standards.
- Ensuring presentation of food and hot drinks is of a high standard.
In addition, you will set and maintain the highest standards of customer service in the shops, ensure a high standard of cleanliness at all times, follow all Health & Safety procedures and safe systems of work, ensure the safe operation of the shops and use equipment in a safe manner. You will ensure any administration tasks and records are compiled accurately.
Important details to know:
- Early starts will be required as shift times are set around departure times.
- Food Hygiene qualification would be desirable
- Reside within a reliable commute of Guernsey or be willing to relocate.
- Experience in the sales/Food & Beverage sector preferred
As a colleague, you can enjoy a range of benefits from day one, including:
- Discounts on duty free shop onboard
- Unlimited Concessionary Travel for you, you and your family and one nominated other
- 25 days of annual leave, plus bank holidays (pro rata for the period of the contract)
- Life Assurance
- Full uniform
- Full training
- Free secure parking On-site parking in Guernsey
- STAR Awards and recognition for exceptional performance
- Access to WeCare employee support programme and workplace MHFA’
- Salary to be discussed at interview
About You
We look for a positive attitude, flexibility, a friendly disposition, and importantly a genuine passion to help others and to provide quality service. No experience is required, just a can-do attitude and:
- A positive outlook with bags of personality
- A team player and willing to jump straight in helping wherever needed.
- A passion for delivering excellence in everything you do
- Good communication skills because you will be talking to our amazing customers daily
- You will often need to multitask, therefore a hard-working attitude is key here
If all the above sounds like you then we would love to receive your application today.
If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
If you would like any further details, a copy of the Job Description, or a copy of this advert or the job description in another format please contact us.
The closing date for this role is Monday 17th March however if we receive sufficient applications, we may close the job advertisement early.
The Company
Condor Ferries was founded in 1964 and initially operated a passenger service between France and the Channel Islands. In 1985 the first service linking the Channel Islands with the UK was launched and since then Condor Ferries has operated a year-round service connecting the UK, Guernsey and Jersey and the port of St Malo in France. Each year we carry over 1 million passengers and 200,000 passenger vehicles on our services.
Benefits
33 days holiday (includes BH)
Concessionary travel to any of our locations
Discounts on duty free shop onboard
Eye care for those using a computer all day
5% employer pension contributions
Life assurance should the worst happen
Training & Development opportunities
Employee recognition scheme
Condor Ferries is an equal opportunities employer with a keen focus on diversity and inclusion. We believe everyone should be respected for their individuality and be comfortable to enjoy their experience with the Company, whether working or travelling with us. We encourage and support this focus through our internal policy, and by raising awareness amongst our staff through appropriate training. We take great care to ensure that we find the right people to become part of our remarkable team. Passion, integrity and motivation being just a few of the outstanding qualities that we look for in potential candidates, we don’t just hire staff, we invest in people.
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