Passenger Service Agent
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an exciting opportunity for multiple Passenger Services Agents to join our Operations department at Condor Ferries in Guernsey on a Temporary Full or Part time basis until September 2025. This role forms part of fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience.
The Role
We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values.
In this role you will be working with our passengers and Travel Partners. You will assist our customers with all their travel needs, from finding the perfect sailings, checking them in, to updating them with vital information and more.
In addition, you will assist with resolving any pre-travel complaints or dissatisfaction whilst maintaining the highest standards of professionalism in all interactions to create a positive image of the product and the company.
To be successful in this role you will need to have previous experience in a Customer Service, Sales or Travel environment speaking directly with passengers and Travel Advisors. You will have excellent communication and administrative skills with the ability to plan and prioritise work according to business needs. Maintaining product and brand knowledge, along with being aware of the business commercial focus, ensuring revenue is maximised through upgrading, cross selling and providing additional products and services.
You will be computer literate and able to remain calm and professional in a pressurised environment whilst ensuring you meet the required deadlines.
We recognise that flexibility is key, and we want you to achieve the work life balance you need to succeed and we are happy to discuss your needs during interview.
If all the above sounds like you then we would love to receive your application today.
As a colleague, you can enjoy a range of benefits from day one, including:
- Discounts on duty free shop onboard
- Unlimited Concessionary Travel for you, you and your family and one nominated other
- 25 days of annual leave, plus bank holidays (pro rata for the period of the contract)
- Life Assurance
- Full uniform
- Full training
- STAR Awards and recognition for exceptional performance
- Access to WeCare employee support programme and workplace MHFA’s
Salary: to be discussed at interview.
About You
We look for a positive attitude, confidence, flexibility, a friendly disposition, and importantly a genuine passion to help others and to provide quality service.
You’ll thrive in a role where no two days are the same, be that your roster, the team you work in or the situations you deal with.
If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
If you would like any further details, a copy of the Job Description, or a copy of this advert or the job description in another format please contact us.
Important details to know:
- This position does require shift and weekend working.
- The intended location for this role is Guernsey, Channel Islands.
- To be entitled to work in Guernsey, you must hold a Resident Certificate or Permit, or an Employment Permit (Right to Work Document) issued by the States of Guernsey
The closing date for this role is 15th November 2024 but please don’t delay in submitting your application as in the event we receive sufficient applications, we may close the job advertisement early.
The Company
Condor Ferries was founded in 1964 and initially operated a passenger service between France and the Channel Islands. In 1985 the first service linking the Channel Islands with the UK was launched and since then Condor Ferries has operated a year-round service connecting the UK, Guernsey and Jersey and the port of St Malo in France. Each year we carry over 1 million passengers and 200,000 passenger vehicles on our services.
Benefits
33 days holiday (includes BH)
Concessionary travel to any of our locations
Discounts on duty free shop onboard
Eye care for those using a computer all day
5% employer pension contributions
Life assurance should the worst happen
Training & Development opportunities
Employee recognition scheme
Condor Ferries is an equal opportunities employer with a keen focus on diversity and inclusion. We believe everyone should be respected for their individuality and be comfortable to enjoy their experience with the Company, whether working or travelling with us. We encourage and support this focus through our internal policy, and by raising awareness amongst our staff through appropriate training. We take great care to ensure that we find the right people to become part of our remarkable team. Passion, integrity and motivation being just a few of the outstanding qualities that we look for in potential candidates, we don’t just hire staff, we invest in people.
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